Items will be replaced within 30 days with the same item originally purchased. For items that cannot be replaced a full refund will be offered.
After 30 days the items will be sent away for repairs.
We cannot accept “Change of Mind” returns for consumables based on personal taste.
How to return your item:
The return must be received by Xcelerator Online within (30) thirty days. The Replacement product will only be shipped after the faulty item has been received and inspected by Xcelerator Car Audio
TERMS AND CONDITIONS OF WARRANTY
Subject to the under mentioned conditions and exemptions Xcelerator Car Audio warrants all products to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Competition and Consumer Act 2010.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. All return costs(mail) is the responsibility of the purchaser.
All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Xcelerator Car Audio will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.
Hours of Service
Standard service will be provided from 9.00am till 4.30pm Monday to Friday and excludes Queensland, Australia public holidays.
Coverage will be for a period of (12) twelve months from the date of end user purchase on vehicle accessories. Purchaser must provide proof of receipt of goods to validate the warranty period. This warranty is non-transferable and is automatically void if the Item has been modified or used in a manner contrary to its intended purpose or the Part has been damaged by accident, unreasonable use, neglect, improper service, installation or other causes not arising out of defect in materials or construction.
Warranty does not cover:
Any product which in the opinion of Xcelerator Car Audio has been used for anything other than normal domestic purposes.
Xcelerator Car Audio is committed to providing you with the best possible customer service experience. Xcelerator Car Audio is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Xcelerator Car Audio customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Xcelerator Car Audio takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Xcelerator Car Audio reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 0420 998 562
Xcelerator Car Audio,
Level 1, 16 McDougall Street