Privacy and Terms

WARRANTY POLICY

Items will be replaced within 30 days with the same item originally purchased. For items that cannot be replaced a full refund will be offered.

After 30 days the items will be sent away for repairs.

We cannot accept “Change of Mind” returns for consumables based on personal taste.

How to return your item:

 

1. Contact Xcelerator Car Audio
   
2. sales@xceleratorvehiclebrokers.com  A Customer Service Representative will evaluate your return request and record all the necessary product return information. The Customer Service Representative will also provide you with return address details.
3. Send the item to the return address provided.  Purchaser is responsible for all return costs.
   
4. As soon as the return has been received and assessed  – a replacement product will be shipped or repairs done.

 

IMPORTANT:

 

The return must be received by Xcelerator Online within (30) thirty  days. The Replacement product will only be shipped after the faulty item has been received and inspected by Xcelerator Car Audio

 

TERMS AND CONDITIONS OF WARRANTY

 

Subject to the under mentioned conditions and exemptions Xcelerator Car Audio  warrants all products to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Competition and Consumer Act 2010.

 

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  All return costs(mail) is the responsibility of the purchaser.

 

All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Xcelerator Car Audio will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.

 

WARRANTY

 

Hours of Service

Standard service will be provided from 9.00 am to 3.00 pm Monday to Friday and excludes Queensland, Australia public holidays.

 Coverage

 Coverage will be for a period of (12) twelve months from the date of end user purchase on vehicle accessories.  Purchaser must provide proof of receipt of goods to validate the warranty period.  This warranty is non-transferable to a new owner and is automatically void if the Item has been modified or used in a manner contrary to its intended purpose or the Part has been damaged by accident, unreasonable use, neglect, improper service, installation or other causes not arising out of defect in materials or construction.

 Warranty does not cover:

• Any damage, malfunction or failure which in the opinion of Xcelerator Car Audio may have resulted from accident, misuse, neglect, abuse, improper installation, maladjustment, use on incorrect voltage, fluctuations in electric current, outside interference, thunderstorm activity, failure to observe or failure to carry out manufacturer’s recommendations, unauthorised modification or tampering by unauthorised persons.

Any product which in the opinion of Xcelerator Car Audio has been used for anything other than normal domestic purposes.

 

PRIVACY

This following document sets forth the Privacy Policy for the Xcelerator Car Audio website, http://www.xceleratorcaraudio.com.au.